Frequently asked questions

ESIC Health Bridge is an independent technology platform that helps employees and their families understand and navigate the existing ESIC healthcare system: finding the right facility, knowing what documents to carry and understanding next steps.

ESIC Health Bridge is built and operated by DoctorBrainAI.com (Doctor Brain AI), based in Jaipur, Rajasthan, India. Read more about us.

No. ESIC Health Bridge is an independent platform operated by DoctorBrainAI.com. It is not affiliated with ESIC (Employees' State Insurance Corporation) or the Government of India. For official information, always refer to esic.gov.in.

Use our Facility Finder to search ESIC hospitals and dispensaries by location. Each listing links to its official source so you can double-check details before you travel.

Usually your ESIC e-Pehchan card (or insurance number) and a photo ID, plus any referral slip or earlier prescriptions if you have them. See the full checklist of documents required for ESIC services, and confirm with the facility if you are unsure.

Yes, the service is being built for Hindi as well as English, and you can ask questions in Hindi or Hinglish, for example "Jaipur mein nearest ESIC hospital kaha hai?". We are expanding Hindi coverage across the product and plan to add more regional languages based on where the service is used.

No. Employers and HR only see aggregate, anonymised information, such as how many questions were asked and which topics were common. They never see your individual questions, conversations or health details.

No. The assistant gives navigation and information help, like where to go, what to carry and what the next step is. It does not diagnose, prescribe or give medical advice. For medical decisions, consult a doctor. In an emergency, go to the nearest hospital or call 112.

It should say that the information could not be verified and point you to the official ESIC source, rather than guess. If something looks wrong, please tell us through Support.

When your employer has signed up, employees don't pay to use the service. The employer pays for it as part of a plan.

We collect only what is needed to help you, we do not sell your health information, and employers only receive aggregate reports. Read our Privacy Policy and Security pages for details on what is collected, who can access it, how long it is kept and how to request deletion.

Pricing is per employee per year: Basic at ₹999, Professional at ₹2,499 and Enterprise at ₹4,999. Compare what each plan includes on the Pricing page.

Aggregate numbers and topics only, such as employees onboarded, navigation requests, common questions, most requested facilities and unresolved queries. See the example dashboard. The dashboard is included in the Professional and Enterprise plans.

Your organisation signs up, employees receive access, they use self-serve tools and the helpdesk, and HR receives aggregate reports. Read more on For Employers.

No. ESIC benefits, medical decisions and treatment stay with ESIC and authorised healthcare providers. We help employees understand and navigate the existing system so HR spends less time on repetitive questions.

Get in touch through Request a demo to discuss a demo or pilot for your organisation.

Use the Contact & Support form to get a ticket number, or email docotorbrainai@gmail.com or call +91 81122 31341. We respond on business days.