Terms of Service
The rules for using ESIC Health Bridge, written as plainly as we can.
Effective date: 25 September 2026
These terms apply to your use of the ESIC Health Bridge website and services, operated by DoctorBrainAI.com, Jaipur, Rajasthan, India ("we", "us"). By using the website or services, you agree to these terms. If you do not agree, please do not use them.
1. Who we are
ESIC Health Bridge is an independent technology platform. We are not affiliated with, endorsed by, or acting on behalf of the Employees' State Insurance Corporation (ESIC) or the Government of India. We help people understand and navigate the existing ESIC system. We do not decide eligibility, issue ESIC cards, book or guarantee treatment, or process claims. Only ESIC and its authorised offices and hospitals can do that.
2. Not medical advice
Health Bridge provides navigation and general information only. It does not provide medical advice, diagnosis or treatment. Always consult a qualified doctor about your health. Suggestions about which department or facility to visit are general guidance; the doctors and staff at the facility decide on your care.
3. Information may change
ESIC rules, benefits, facility details, timings and processes can change. We try to show the source and the date we last checked each fact, but we cannot guarantee that information is complete, current or error-free. Always verify important information on the official website, esic.gov.in, or with your ESIC branch office, dispensary or hospital before acting on it.
4. Acceptable use
You agree not to:
- Break any law, or use the services to harm, harass or deceive anyone;
- Submit someone else's personal data without their permission;
- Try to access systems or data you are not authorised to access, or interfere with the security or operation of the services;
- Scrape, copy or resell the services or their content in bulk without our written permission;
- Upload malicious code, or overload the services with automated requests;
- Present Health Bridge as an official ESIC or government service.
We may suspend access that breaks these rules. If you find a security issue, please report it responsibly as described on our Security page.
5. Employer subscriptions
Organisations can subscribe to Health Bridge for their workforce. Plans and prices are described on our Pricing page. A subscription is governed by these terms together with the order form or written agreement signed with the employer; if they conflict, the signed agreement prevails. Under every subscription:
- The employer is responsible for having a lawful basis to share employee details with us, and for the accuracy of eligibility information it provides;
- Employer reporting is aggregate and anonymised only; employers do not receive individual employees' health queries;
- Fees, billing periods, renewal and cancellation are as set out in the agreed plan or order form;
- At the end of a subscription, employee data is deleted or anonymised as described in our Privacy Policy.
6. Intellectual property
The Health Bridge name, design, software and original content belong to DoctorBrainAI.com. You may use the website for personal, non-commercial purposes and may share links to it. ESIC names and official information belong to their respective owners and are referenced for informational purposes only.
7. Limitation of liability
The services are provided "as is" and "as available". To the fullest extent permitted by law:
- We are not responsible for decisions made by ESIC, hospitals, dispensaries, doctors or employers, or for the availability of any facility or treatment;
- We are not liable for indirect or consequential loss arising from your use of, or reliance on, the services;
- For employer subscriptions, our total liability is limited to the fees paid for the services in the 12 months before the claim, unless the signed agreement says otherwise.
Nothing in these terms limits liability that cannot be limited under Indian law.
8. Privacy
How we handle personal data is explained in our Privacy Policy.
9. Changes to these terms
We may update these terms from time to time. We will change the effective date above, and tell subscribing employers about significant changes in advance.
10. Governing law
These terms are governed by the laws of India. Subject to any dispute-resolution clause in a signed agreement, the courts at Jaipur, Rajasthan have exclusive jurisdiction.
11. Contact
DoctorBrainAI.com, Jaipur, Rajasthan, India
Email: docotorbrainai@gmail.com
Phone: +91 81122 31341